Scope of Application
This policy applies to all customers who place orders through our official channels, including both wholesale and custom orders.
Returnable/Exchangeable Cases
• If the product received has serious quality issues (e.g., damage, open seams, large stains), please provide photo or video evidence within 3 days of receipt. Upon verification, we support returns, exchanges, or partial refunds.
• If there are issues such as quantity shortages, incorrect styles, or sizes, after-sales service can also be requested within 3 days.
Non-returnable/Non-exchangeable Cases
• Non-quality issues (e.g., shipping creases, slight color differences, customer preferences) are not eligible for return.
• Custom-made orders are not eligible for return or exchange once production has begun.
• Requests made beyond the 3-day after-sales period will not be processed.
Processing Procedure
• Contact customer service → Submit photo or video evidence → Verify the issue → Confirm refund or reshipment plan
• Refunds will be processed within 3–7 business days after confirmation and returned via the original payment method or deducted from the next order.